Privacy Policy
We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our website or use our services. By accessing our website, you agree to the terms of this policy.
1. Information We Collect
We collect personal information from you in several ways, including but not limited to:
- Contact Information: Name, email address, phone number, and physical address.
- Service Information: Information about the services you request, such as removal dates, addresses, and the sise or type of your move.
- Payment Information: Details necessary to process payments for services rendered, such as credit or debit card details.
- Website Usage Information: Information about how you interact with our website, including your IP address, browser type, pages viewed, and access times.
We collect this information to provide a seamless user experience and ensure we can deliver the services you need efficiently.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To fulfill your removal, storage, packing, or other service requests.
- Communication: To contact you regarding your service request, provide updates, or respond to inquiries.
- Payment Processing: To process your payments securely.
- Improving Our Website: To enhance the functionality of our website and ensure it meets your needs.
- Marketing: To send you promotional materials, special offers, or information about new services if you have opted to receive such communications. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
We ensure that we handle your personal data responsibly and only use it for the purposes specified above.
3. Legal Basis for Processing Personal Data
We process your personal information based on the following legal grounds:
- Consent: When you have provided consent for us to process your data (for example, by subscribing to our newsletter).
- Contractual Obligation: When processing your data is necessary for the performance of a contract, such as providing moving or storage services.
- Legitimate Interests: Where it is in our legitimate interest to use your data, such as improving our website or customer service.
- Legal Obligation: When we are required by law to process your personal data.
4. Sharing Your Information
Flamingo Removals does not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners or third-party service providers in the following circumstances:
- Service Providers: We may share your information with companies that assist us in providing services to you, such as payment processors, customer service platforms, and moving partners.
- Legal Requirements: We may disclose your personal data if required by law or in response to valid requests from government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of our company, personal data may be transferred to the new entity as part of the transaction.
All third parties with whom we share your data are obligated to handle your information securely and in accordance with data protection regulations.
5. Data Security
We take the security of your personal data seriously. To protect your information from unauthorised access, alteration, disclosure, or destruction, we have implemented the following measures:
- Encryption: Sensitive information, such as payment details, is encrypted during transmission using Secure Sockets Layer (SSL) technology.
- Access Control: Access to personal data is restricted to authorised personnel only.
- Regular Audits: We regularly review our data collection, storage, and processing practices to ensure compliance with legal and industry standards.
While we strive to protect your personal data, no system can guarantee complete security. By using our website, you acknowledge and accept this risk.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as providing services or meeting legal obligations. When your information is no longer needed, we will securely delete or anonymise it.
7. Your Rights
As a data subject, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal data we hold about you and to receive a copy of it.
- Correction: You can request that we correct any inaccuracies in your personal data.
- Deletion: You have the right to request the deletion of your personal data, subject to certain legal or contractual obligations.
- Objection: You can object to the processing of your personal data for direct marketing purposes.
- Restriction: You may request that we restrict the processing of your data in certain circumstances.
- Data Portability: You can request that we provide your personal data to you in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at the information provided below. We may require proof of identity before processing your request.
8. Cookies
Our website uses cookies to improve your user experience. Cookies are small files stored on your device that enable us to recognise your browser and capture certain information about your interactions with our website. We use cookies for the following purposes:
- Performance Cookies: To track website usage and improve our site’s performance.
- Functional Cookies: To remember your preferences and personalise your experience.
- Advertising Cookies: To display relevant advertisements based on your browsing behavior.
You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child, we will take immediate steps to delete the information.
11. Changes to This Privacy Policy
Flamingo Removals reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed of how we protect your information.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Flamingo Removals
Email:
[email protected]
Phone: flamingoremovals
Address: 15 Connaught Avenue Barnet, London
We are committed to resolving any concerns you may have regarding your privacy and the security of your personal information.
